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TERMS AND CONDITIONS

Shipping

We offer free shipping for orders over $2000 on full priced items to East Coast metro areas! If you live in a different part of Australia or somewhere difficult for the courier to reach, we will contact you to organise an extra payment for shipping.

Small items - Orders received will be dispatched within 24hours via Australia Post or Courier. An option of Express Post or Regular Post is available, both with tracking numbers. With Express Post, the goods should arrive the next business day,  and regular post anywhere between 1-5 business days depending on your address.

Furniture & larger items - With much of our large furniture, the items are dispatched directly from the supplier so the cost of shipping will vary depending on your address. The cost will not be charged upon checkout and we will contact you to finalise shipping payment. You are welcome to contact us for a shipping quote. Shipping for these items will take anywhere between 4-20 business days, depending on your order and your address. We will advise you when you should receive your order. 

Shipping internationally is available for smaller items, however you need to email us to advise us of your order and we will get back to you with shipping costs.

 

Orders + Payment

Through orders on the website we accept PayPal, Visa, Mastercard and Direct Deposit. If you would like to pay with cheque or money order please email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  to place your order and advise us of your preferred payment method.                                                                                                                           

 

Return/Exchange Policy

100% MONEY BACK GUARANTEE -  if the product you ordered is faulty, damaged or you have received the wrong item we will give you a replacement or total refund if the replacement is not available. If your item is damaged we must be notified and the item must be photographed and image sent to us within 24 hours of receiving it. If you have changed your mind once receiving the item we do offer returns - however the customer is required to organise and pay for the return shipping. The cost of freight will also not be refunded. We must be notified within 24 hours. Credits may only be used on full price items, not sale items.

 

Pricing

All pricing on this website is including GST and is in Australian Dollars (AU$). Pricing is subject to change without notice.

 

Colour

We make all effort to accurately display the colours of the product shown on this website, we cannot guarantee that thecolour you see matches the product colour, as the display of colour will depend on your computer monitor.

 

Copyright

All the content on this website including logos, images, designs and text remain the property of Bambou Home and particular third parties. These materials must not be used in any commercial circumstance without prior consent.

 

Buy stylish furniture online in our store! Checkout our range of designer furniture, homewares & kids/baby online furniture